If you are having trouble with your instrument, there are several things that can be checked before you contact our Service Department, or send the unit back for repair. Please refer to our Frequently Asked Questions on this website.
Our normal turnaround for a repair is two weeks after receipt of your instrument. Expediting repairs is discouraged since it is possible that in a expedited rush repair, we might miss some problem with the instrument. All of our customers are important to us, and all deserve meticulous care. In general, repairs are handled on a first received, first repaired basis.
We realize, of course, that true emergency situations do exist, and we will try our best to accommodate them.
To serve you better and more efficiently, we require that you obtain an RMA (Return Material Authorization) number, prior to sending equipment back to us for service. Please fill out this RMA Request Form, and submit it to us, via the web page. Be sure to include as much information as possible about the trouble you are having with the instrument. The more information we have, the better we will be able to address the problem.
An RMA number will be issued, and will be e-mailed back to you. Print out that e-mail, and place it in the shipping container, along with the unit.
Occasionally, customers are interested in knowing the cost and transit time of various shipping methods, both inbound to Interscan, and outbound—returning the instrument back to them. Here are links to UPS and Fedex, that will provide this information, and indicate the service levels available. Use “93063” for our zip code.
For any questions related to customer service, please contact Sharon Zirkelbach in our service department at firstname.lastname@example.org or call 1 800 458‑6153 ext.121. For international calls, the number is (818) 882‑2331 ext.121.